Privacy Policy
Last updated: September 17, 2025
Table of Contents
1. Overview
Gudgecubet ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gudgecubet.com, use our services, or engage with us through various communication channels.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you. By using our services, you consent to the collection and use of information in accordance with this policy.
Key Points:
- We collect minimal personal information necessary to provide our oratory skills training services
- Your information is never sold to third parties
- You have control over your personal information and can access, modify, or delete it
- We use industry-standard security measures to protect your data
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Professional Information: Job title, company name, industry, communication training goals
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Training Records: Course completion status, assessment results, feedback, and progress notes
- Communication Records: Correspondence with our team, including emails, phone calls, and meeting notes
Technical Information
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system
- Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
- Location Data: General location information based on IP address (country and state level only)
- Cookies and Tracking Data: Information collected through cookies and similar technologies
Information from Third Parties
We may receive information about you from:
- Employers who enroll you in corporate training programs
- Professional associations or networking groups
- Referral partners and affiliate organizations
- Social media platforms when you interact with our content
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing oratory skills training and communication coaching services
- Customizing training programs to meet your specific needs and goals
- Scheduling sessions, sending reminders, and managing your training calendar
- Tracking your progress and providing performance feedback
- Issuing certificates and maintaining training records
Communication
- Responding to your inquiries and support requests
- Sending important updates about your training program
- Providing educational content and resources related to public speaking
- Notifying you about new courses, workshops, and events
- Conducting surveys to improve our services
Business Operations
- Processing payments and managing billing
- Maintaining accurate business records and accounts
- Analyzing service usage to improve our offerings
- Conducting research and development for new training methods
- Complying with legal and regulatory requirements
Marketing (with Consent)
- Sending newsletter and promotional emails about our services
- Providing information about special offers and discounts
- Sharing relevant industry insights and speaking tips
- Inviting you to workshops, webinars, and networking events
4. Information Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business:
- Technology Providers: Website hosting, email services, customer relationship management systems
- Payment Processors: Secure payment processing and billing services
- Communications: Email marketing platforms, video conferencing tools, scheduling software
- Analytics: Website analytics and performance monitoring services
All service providers are contractually bound to protect your information and use it only for specified purposes.
Corporate Training Partners
When you participate in corporate training programs, we may share relevant training information with:
- Your employer or the organization that enrolled you
- Training coordinators and human resources personnel
- Other participants in group training sessions (name and professional information only)
Legal Requirements
We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Protect the rights, property, or safety of Gudgecubet, our clients, or the public
- Investigate potential violations of our terms of service
- Respond to claims of intellectual property infringement
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: All data transmissions are encrypted using SSL/TLS technology
- Access Controls: Strict access controls and authentication mechanisms for our systems
- Regular Audits: Regular security assessments and vulnerability testing
- Staff Training: All staff receive privacy and security training
- Incident Response: Procedures for detecting, responding to, and recovering from security incidents
Data Storage
- Your information is stored on secure servers located in Australia
- We use reputable cloud service providers with robust security certifications
- Regular backups ensure data availability and recovery capabilities
- Physical security measures protect server locations
Important:
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry best practices.
7. Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access and Correction
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or outdated information
- Completion: Request completion of incomplete information
Data Portability
- Request a copy of your personal information in a portable format
- Transfer your information to another service provider (where technically feasible)
Deletion and Restriction
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests or for marketing purposes
Marketing Communications
- Unsubscribe from marketing emails using the link in any email
- Update your communication preferences through your account settings
- Contact us directly to modify your marketing preferences
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days and may need to verify your identity before processing your request.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
Retention Periods
- Active Clients: While you are engaged in training programs and for 2 years after completion
- Inactive Clients: Contact information retained for up to 5 years for potential re-engagement
- Training Records: Maintained for 7 years to comply with educational and professional development requirements
- Financial Records: Retained for 7 years in accordance with Australian taxation requirements
- Marketing Data: Retained until you unsubscribe or request deletion
Secure Deletion
When information is no longer required, we securely delete or anonymize it using industry-standard data destruction methods.
9. International Data Transfers
Your personal information is primarily stored and processed within Australia. However, some of our service providers may be located overseas.
Overseas Transfers
We may transfer your personal information to the following countries:
- United States: Cloud hosting, email services, and analytics providers
- European Union: Customer relationship management and communication tools
Safeguards
When transferring data internationally, we ensure appropriate safeguards including:
- Contractual clauses requiring equivalent privacy protection
- Service providers certified under recognized privacy frameworks
- Regular audits of overseas service providers' privacy practices
- Encryption of data in transit and at rest
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
- Material changes will be prominently posted on our website
- We will notify active clients via email of significant changes
- The "Last Updated" date at the top of this policy will be revised
- We encourage you to review this policy periodically
Continued Use
Your continued use of our services after any changes to this policy constitutes acceptance of those changes.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:
Gudgecubet Privacy Officer
Address: 24 Hillside Cres, Epping NSW 2121, Australia
Phone: +61 2 9011 9622
Email: [email protected]
General Contact: [email protected]
Complaints Process
If you believe we have not handled your personal information in accordance with this policy, you may lodge a complaint with us. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Australian Information Commissioner:
- Website: oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]